Care & Doctors
- Providers available are here to treat a wide range of urgent care issues, right now only for adults (we will soon start to see children). For the full list of medical conditions treated by our doctors, please click here.
- Doctors are Board Certified and have been independently verified and credentialed to ensure the best care for our community. We only partner with high-quality doctors who are experienced and qualified.
- Medical specialties include Emergency Medicine, Pediatrics, Internal Medicine and Family Practice.
- PLEASE NOTE THAT DOCTORS ON HEALSWIFT SHOULD NOT BE SOLICITED FOR EMERGENCY CARE. IF YOU ARE HAVING EMERGENCY, PLEASE DIAL 911.
Coverage & Availability
- Care is available Monday-Thursday 6pm-midnight.
- Service is currently available in the Downtown L.A. area only
- If you or a family member need care, you can use the HealSwift app to find a nearby provider who is available for a home visit.
- After requesting a visit the provider will call you to gather more information about your symptoms and the reason for your visit request. After a brief phone consultation, the doctor will be on their way or will have scheduled a convenient time for you.
- The app will allow you to follow the travel progress of the doctor so you will know when to expect him/her.
- The duration of your visit will depend on the specific symptoms and conditions being treated.
- Referrals for additional care from other health care providers or institutions are at the discretion of your doctor.
Registration Requirements
- To register, all you need to do is provide us with some basic personal details and input valid credit card information.
- Your account information is completely secure and private.
Payment & Insurance
- HealSwift does not currently accept health insurance.
- The total price of your visit (including all fees, but before any additional services recommended during the visit) will be present upfront, before selecting your doctor.
- Upon completion of your visit, you will receive an email invoice for charges applied to your credit card. Your credit card statement will reflect two charges: one for the doctor’s fee and one for HealSwift's administrative services fee.
- All services completed by the doctor will be billed to the patient’s credit card registered in the app. We do not currently accept alternate forms of payment, such as Paypal or personal checks.
- At the end of your visit, the doctor will ask for your signature verifying the visit and payment to be charged.
Cancellation Policy
You will be charged a $50 cancellation fee only if you cancel more than five minutes after your doctor has confirmed the visit. If you tap the cancel button after five minutes, we will let you know that a $50 fee will apply if you confirm the cancellation.
Privacy & Security
- Please read our full privacy statement here.
- Healswift is HIPAA-compliant and does not store patient medical data.
Support
- If you have any questions about using Healswift, please contact us at 888-571-8629 or [email protected]
- PLEASE NOTE THAT DOCTORS ON HEALSWIFT SHOULD NOT BE SOLICITED FOR EMERGENCY CARE. IF YOU ARE HAVING AN EMERGENCY, PLEASE DIAL 911.
What is considered an emergency?
Life-threatening emergencies, such as a heart attack or serious head injury, require a visit to the Emergency Room (ER) or calling 911.
Urgent care is not a substitute for emergency care. In general, an emergency condition is one that can permanently impair or endanger the life of an individual.
Please immediately call 911 or rush to your nearest ER if you display any of the conditions below:- Severe chest pain or difficulty breathing
- Compound fracture or injuries with broken bone visible through the skin
- Convulsions, seizures, or loss of consciousness
- Fever in newbown (less than 3 months old)
- Heavy, uncontrollable bleeding
- Deep knife wounds or gunshot wounds
- Moderate to severe burns
- Poisoning
- Serious head, neck or back injury
- Pregnancy-related problems
- Sever abdominal pain
- Signs of a heart attack (i.e. chest pain lasting longer than 2 minutes)
- Signs of a stroke (i.e. loss of vision, sudden numbness, weakness, slurred speech, or confusion)
- Suicidal or homicidal feelings